New Zealand Movers

Moved from Christchurch to Perth. Items were packed with insufficient materials. Lots of breakage and damage in the move. One fragile item was packed at the bottom of a large box with no wrapping under crockery, it was of course broken. Items that clearly said do not bend were folded in half. Thankfully I didn’t ship any furniture as I’m sure that would have made it worse. I’m not sure if it is carelessness or lack of training and experience but you don’t want this company handling things you care about.

Move size: Partial Move Service cost: $3400

Of the six companies I approached to quote us for a move from Christchurch to Invercargill, five put their prices within +/- $300 of a $3,000 mark and it gave me a fairly good idea of what a move like that costs, generally speaking. (The sixth was about twice as much and we didn't even consider them.)

New Zealand Movers was the cheapest. It made me wonder if it meant they were also the worst - if it was somehow risky to take the cheapest offer. However, I asked them lots of questions and they sounded like they knew what they were doing, so we decided to use them and, man!, I am happy that we did, because:

Apart from one kitchen box where an open packet of cornflour was placed on top and ended up spilling all throughout the contents of the box, everything else arrived well-wrapped, on time, undamaged and the crew were helpful, polite and informative. A three-bedroom house was packed up and gone within 5 hours (there were 7 people packing up); at the other end it took about 2 hours to get everything from the truck into our new home. Beds and tabled were re-assembled, boxes were placed in a way that made it possible for me to assess what was inside so I could start unpacking.

I am glad we did our move with New Zealand Movers, and I would approach them again if need be. Thumbs up. Recommended.

Service cost: $2500

We usedNZ Movers to move our household from Christchurch to Auckland in December 2016. Yes it was hassle free during the pack-up, the staff in the house were lovely - the problem came when we unpacked our goods in Auckland (let me clarify here, we have moved extensively including 5 international moves) this move was the worst ever for damages - in fact the damages in this move would equalled all the other moves combined. Things were packed into boxes inappropriately (and broken) things were packed into the truck inappropriately (and broken). We would never use this company again. I wrote to the company and was contacted back by them but all they wanted was for me to name the people working on our shift - why they didn't know that themselves I am not too sure,no offer of compensation so didn't even bother replying and that was the last I heard from them. I believe that if you hire a reputable company you shouldn't need to stand over them to make sure they are doing their job properly. Be wary if deciding to use this company for moving your possessions.

Move size: 4+ Bedroom Home Service cost: $3800

To be fair I chose these guys because they were the only ones who replied to my request to move us before the new year! I had quotes from 5 other companies none of which could organise to move us sooner! Two of these were also double the price of what we paid for with NZ Movers which was already an exorbitant amount! The move was from Whangarei to Timaru and it took three affiliated companies to bring us down. Vanlines picked up our stuff and did not inventory anything, then NZ Movers unloaded in Auckland spreading our stuff into several containers still not inventorying anything even though they complained about Vanlines guys not doing so. They stacked fragile stuff at the bottom of heavy weighing stuff and broke heaps that way, furniture etc. They were late delivering it by two weeks and then delivered a second lot but not after forcing us to pay more than the quoted amount to get the second shipment which they had divided up to begin with! The stuff finally ended up in Christchurch with The Moving Company delivering it to us in Timaru, these guys were the only competent ones in the long line of balls ups but alas it was too late, all the damage was already done and they were profusely apologising for something they did not do! NZ Movers denied any responsibility and sent an abusive email instead! This is by far the worst moving company ever! And I have used many before moving all over the world and within NZ. Take my advice, NEVER use them!

Move size: 3 Bedroom Home Service cost: $9900

I hired NZ movers last year to move my stuff from Christchurch to Auckland. All was going well until the moving day came. The moving truck was supposed to arrive in the morning but after several phone calls & emails the truck arrived by 1 p.m. No wonder the staff were professionals & did the job well. However my excitement of recieving my goods in Auckland soon turned into a dissappointment when several of my boxes were missing from the lot, fragile items broken(despite my note on the box), furniture damaged. Upon reporting i was told they will chase up my boxes but never heard from them. Infact later on i was shown the door to the insurance company. Seven months on, i am still waiting. This company has not shown any empathy or concern for my missing items. I believe huge lack of customer care & professionalism. I would recommend please do take precaution before hiring this company to move your stuff. They make big promises but you'll know only after you have dealt with them. Please do not trust blindly just because the website looks good & they blow their own trumpet.

Move size: 2 Bedroom Home Service cost: $6000